Fair usage policy

Fair Usage Policy

Magictel’s fair usage policy is designed to prevent fraud and abuse of our products. Magictel’s products are for individual use only in accordance with the Magictel Services Agreement and this fair usage policy (“The Legitimate Use”). The following is a non-exhaustive list of practices that would not be considered Legitimate Use:

Unusual calling patterns inconsistent with normal, individual subscription use, for example, regular calls of short duration or calls to multiple numbers in a short period of time.
Re-selling subscription minutes;
Sharing subscriptions between users whether via a call centre, computer, PBX or any other means;
Calling numbers (whether singly, sequentially or automatically) to generate income for yourself or others as a result of placing the call, other than for your individual business communications;
Using subscriptions for call centre or telemarketing operations;

Other practices may be relevant in determining Legitimate Use and Magictel reserves the right to take any unlawful, prohibited, abnormal or unusual activity into account in making its determination. Magictel may at its option, terminate or suspend its relationship with you, and your use of any Magictel product immediately if it determines you are using the product contrary to this fair usage policy.

Calling landlines and mobiles using Magictel Call Credit

All calls will be disconnected and require a re-dial after a 60 minute duration and an additional connection fee will be charged on re-dial if applicable.

Subscriptions

Subject to this fair usage policy, Magictel’s unlimited subscriptions allow calls of 3200 minutes in total to landlines in the applicable subscription countries (excluding special, premium, service and non-geographic numbers) for the time period specified at the time of purchase. Unlimited calls to mobiles may also be included where stated at the time of purchase. All calls will be disconnected and require a re-dial after a 60 minute duration.

SMS

Each SMS message has a limit of 160 characters. If you type a longer message it will be broken down into several SMS messages and you will be charged for each message sent. If you send SMS messages to more than one person you will be charged for each SMS sent to each recipient. If Magictel cannot (for whatever reason) send your SMS, Magictel will continue to try to send the message for up to 24 hours after which time the SMS charge will be refunded to your Magictel Credit balance automatically if delivery is unsuccessful.

Simultaneous/Concurrent Calls

Subject to this fair usage policy, Magictel allows it’s residential customer a capacity of 2 concurrent calls. Business Customers may have a different simultaneous calls limit as agreed or offered by Magictel.